Privacy Policy

Privacy Notice

COMPUSOLVE IT SOLUTIONS LTD are committed to protecting your data and complying with our obligations under all relevant data protection law. 

COMPUSOLVE IT SOLUTIONS LTD is a Data Controller. 

This means that COMPUSOLVE IT SOLUTIONS LTD is responsible for deciding how your personal data is held and used. 

This statement sets out what personal data we process, how and why. It also explains your rights as a data subject. You can get further general information around your rights from the website of the UK Regulator, the Information Commissioners Office at https://ico.org.uk/your-data-matters . 

Our contact details 

You can contact us in the following ways; 

By post to: COMPUSOLVE IT SOLUTIONS LTD, 63 Saville Street, North Shields, NE30 1AY 
By email to: data@compusolve-it.co.uk
By phone on: 0191 662 0100 

We have an Information Governance Lead. His name is Darren Bailey and he can be contacted by phone on: 0191 662 0100 and email at: data@compusolve-it.co.uk. We are registered as a data controller with the UK Information Commissioner’s Office and our data protection registration number is ZA450756. 

What this policy applies to;

Where we refer to Data Protection Law this means; 

the UK GDPR and the Data Protection Act 2018 (collectively, “Data Protection Law”) and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK, and any successor legislation to the UK GDPR or the Data Protection Act 2018 

This Privacy Notice relates to Existing, former and prospective clients and employees. 

What personal information we collect

We may collect, store and use the following kinds of personal information: 

  • Information that you provide to us when using our services, or that is generated in the course of the use of those services 
  • Information relating to any purchases you make of our services 
  • Information contained in or relating to any communications that you send to us or send through our website (including the communication content and meta data associated with the communication) 
  • Information about your computer and about your visits to and use of this website 
  • Any other personal information that you choose to provide to us 
  • Information about prospective, current and former staff employed by Compusolve IT Solutions Ltd. 
  • Information from other Data Controllers under an 3rd party data processing agreement to process the data on their behalf as a Data Processor. Such data obtained from other Data Controllers will be processed in accordance with the same duty of care as described in this Privacy Notice, and with any additional restrictions imposed by the Data Controller that shared your personal data under the terms of the 3rd party Data Processing agreement. 

How we use your personal information

We may use your personal information to: 

  • Send statements, invoices and payment reminders to you, and collect payments from you 
  • Send you non-marketing commercial communications 
  • Send you email notifications that you have specifically requested 
  • Send you marketing communications relating to our business which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications) 
  • Deal with enquiries and complaints made by or about you relating to our website or any other service provided to you by Compusolve IT Solutions Ltd to support your rights under data protection law in relation to our use of your personal information 
  • Manage your employment (where you are a member of staff employed by Compusolve IT Solutions Ltd or working with Compusolve IT Solutions Ltd) 
  • Administer our website and business including: 
  • Personalising our website for you 
  • Enable your use of the services available on our website 
  • Keep our website secure and prevent fraud 
  • Personal information submitted to us through our website will be used for the purposes specified in this policy. 
  • We will not, without your consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing. 
  • Run anonymised Management Information reports for our clients for the systems that we support 

The personal data we hold about you will only be used in line with the purposes detailed above and the legal basis for this will be either for the administration of a contract, a legal obligation, with your consent or in line with the legitimate interests of our business in providing bespoke software solutions, IT consultancy and support services.  

Special Category Data

The UK GDPR defines special category data as: 

  • personal data revealing racial or ethnic origin; 
  • personal data revealing political opinions; 
  • personal data revealing religious or philosophical beliefs; 
  • personal data revealing trade union membership; 
  • genetic data; 
  • biometric data (where used for identification purposes); 
  • data concerning health; 
  • data concerning a person’s sex life; and 
  • data concerning a person’s sexual orientation. 

As a Data Controller we process special category data concerning health in respect of our prospective, current and former employees for the following purposes and under the following lawful bases; 

Disclosing personal information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy. 

We may disclose your personal information: 

  • to the extent that we are required to do so by law 
  • in connection with any ongoing or prospective legal proceedings 
  • to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk) 
  • to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information 

Except as provided in this policy, we will not provide your personal information to third parties 

International data transfers

Information that we collect is primarily only stored and processed within the UK and is protected by UK Data Protection laws. Where data is processed in a ‘Third Country’ we have the appropriate contractual and technical controls in place.  

Retaining personal information

This section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information. 

Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. 

Notwithstanding the other provisions of this section, we will retain personal data (including electronically held data): 

  • to the extent that we are required to do so by law 
  • if we believe that the documents may be relevant to any ongoing or prospective legal proceedings 
  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk) 
  • to support the ongoing business purposes of Compusolve IT Solutions Ltd with due consideration for the rights and freedoms of individuals privacy. 

If you would like further details of how personal data is retained by our organisation, please contact us using any of the methods detailed in the ‘Our Contact Details’ section of this privacy notice. 

Security of your personal information

We will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. 

We will store all the personal information you provide on secure servers. 

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent to us over the internet. 

Your rights 

You have a number of rights under the Data Protection Act including: 

  • The right to be informed about the collection and use of your personal data e.g. via this privacy notice 
  • The right to access your personal data 
  • The right to have any inaccurate personal data rectified, or completed if it is incomplete 
  • The right to have your personal data erased in certain circumstances 
  • The right to request the restriction or suppression of their personal data in certain circumstances 
  • The right to data portability – to obtain and reuse your personal data for your own purposes across different services 
  • The right to object to our use of your information in certain circumstances e.g. for marketing or profiling purposes 

If you would like to access your own personal information or exercise any of the rights detailed above, please contact us by email to data@compusolve-it.co.uk or by telephone on 0191 662 0100. 

In the majority of cases, we will respond to your request within 30 days after receiving the necessary information required to deal with your request 

We will ask you to supply appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport plus an original copy of a utility bill showing your current address) and any additional information to help us to deal with your request effectively. 

There may be some exemptions to dealing with your rights as specified in Data Protection law, but Compusolve IT Solutions Ltd will ensure you are fully informed of this within 30 days of receiving your request. 

We do not carry out any profiling or automated decision making based on your personal data 

Full information on your rights under the Data Protection Act can be found from the following link:  

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

Third party websites 

Our website includes hyperlinks to, and details of, third party websites. 

We have no control over, and are not responsible for, the privacy policies and practices of third parties. 

Cookies

Our website uses cookies. 

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. 

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. 

We use first party, session and persistent cookies on our website.  

First party cookies are set by the website you are visiting, and they can only be read by that site.  

Session cookies are stored only temporarily during a browsing session and are deleted from the user’s device when the browser is closed.  

Persistent cookies are a type of cookie that is saved on your computer for a fixed period (usually a year or longer) and is not deleted when the browser is closed.  

Persistent cookies are used where we need to know who you are for more than one browsing session.  

For example, we use this type of cookie to store your preferences, so that they are remembered for the next visit. 

Most browsers allow you to refuse to accept cookies. You can also delete cookies already stored on your computer; For further guidance visit https://www.allaboutcookies.org

Blocking all cookies will have a negative impact upon the usability of many websites. 

If you block cookies, you will not be able to use all the features on our website. 

Amendments

We may update this policy from time to time by publishing a new version on our website. 

You should check this page occasionally to ensure you are happy with any changes to this policy. 

If you have a concern about how your data is being handled 

If you are unhappy about the use of your personal data, then please contact us directly and we will try to resolve your concern. You can also raise a concern directly with the Information Commissioner’s Office and more detail on how to do this can be found from the following link:  
https://ico.org.uk/concerns/

Further Information

If you have any questions which you feel have not been answered by this Privacy Notice and Cookie information you can contact us by post, email or telephone using the information supplied in the ‘Our Contact Details’ section of this privacy notice. 

This Privacy Notice was last updated on 29/07/21