IT Support is not your business, it’s ours, so whilst you get back to focusing on your business, we will act as your IT Department providing effective and intelligent support.
With our IT support service, you can choose, from our reactive service (support when you need it) or our proactive service (support when you need plus, regular monitoring and pro-active support including windows updates, virus scans, etc).
We provide remote support where possible to fix your problem, but if we can’t do it remotely, then we can arrange an onsite visit.
Our support service ranges from issues with PC performance, Application Installation and updates, Email Issues, Application Usage (e.g. help with Word, Excel, Internet), Anti-Virus management, Hardware Install and Setup and much more. Our services are tailor-made specifically to your needs.
Our Support Packages
We understand that all businesses have varying needs when it comes to IT, therefore our Support Packages can be as flexible as your business needs them to be.
All our support packages include:
- Unlimited Telephone and Remote Technical Support (8am – 6pm Monday to Friday)
- Helpdesk Ticketing System
- 24/7 Proactive Monitoring of your systems
- Support for 3rd Party Software Applications
- Advice, recommendations and procurement of new IT hardware and solutions
- Windows Updates and Software Patch Management
- Anti-virus management
You can then add the services you require, such as
- Microsoft 365
- Data Backup and Protection
- Cyber Security
- Password Management
- Out of Hours Support
Endpoint security protects internet-connected devices, such as PCs work stations or mobile phones, against cyber threats.
Endpoints are vulnerable to a wide range of attacks, which means they are commonly targeted. Endpoint protection helps keep critical systems, intellectual property, customer data, employees, and guests safe from ransomware, phishing, malware and other cyberattacks.
With endpoint monitoring and security, we can ensure devises are protected from threats and react to resolve any vulnerabilities that are detected. These services include antivirus and antimalware, web filtering and more.
If your business experiences a disaster, do you have a strategy to keep downtime as minimal as possible? Have you considered all associated costs? Can you meet recovery goals? These are questions many business owners find themselves asking when it’s too late.
We can provide a solution for your company to prevent unnecessary downtime in the event of a disaster.
The browser is where many of the most common and sophisticated online threats live. Malicious ads, phony login forms, fake domains, and disguised malware, to name a few.
The average user is left venerable and whilst security training can help some users, relying on this could prove to be costly.
Browser Security uses real-time analysis of web pages and user activity to detect and block actions that could result in a data breach.
IT is becoming a more and more important aspect of business. We know it can seem intimidating but it doesn't have to be.
We can offer IT training tailored to your business needs so your business can run smoothly. Whatever your training needs are, we can find a solution that suits you, your company and your employees.
With over 20 years experience in IT Consultancy there is very little we haven't dealt with.
We can advise you on your complete IT infrastructure, purchasing, installing and maintaining hardware or software and how to protect your systems from hackers, viruses and computer failure.
We work with a number of specialised business partners to deliver the right solution to you.
Microsoft 365 gives you the freedom to be productive wherever, whenever, using familiar Microsoft apps. With the ability to easily access, edit and share your files from any device, you can get work done in the office and on the go, online or off.
Your network is vital to the everyday workings of your business. Issues with connectivity impact communications, productivity, and ultimately your bottom line.
A managed Wi-Fi solution can ensure network connectivity and prevent unnecessary issues.
IT has become a essential aspect of business. This means that companies also need a strong IT Support. However, a dedicated IT department is not always cost effective.
Outsourcing your IT needs can provide you with the required services without the stress or cost of a dedicated IT department.
Password management allows users to generate, store, and safely share unique and secure passwords. Users can also be granted access to resources without needing to know the password, which makes the process more secure.
Multi-factor authentication can be incorporated to add an added layer of security with no extra effort from the end user. Passwords and MFA tokens can be linked, which allows them to be shared without the usual issues.
Using Datto’s RMM Ransomware Detection we can reduce the impact of any infections.
When an infection is detected, Datto RMM attempts to terminate the ransomware. It also isolates the device to prevent the ransomware from spreading across the network.
Communication with Datto RMM is maintained enabling you to safely conduct a remote control session to diagnose and remediate the endpoint without risking other network assets.
Using Datto RMM we can offer remote support to clients as well as monitor the health of devices.
With remote support, many issues can be resolved quickly without the need for a site visit. This saves time and money, which can then be spent on more important aspects of your business.
We can address potential issues before they become a problem because we have the ability to monitor your businesses’ devices, applications, and systems continuously. Many common issues can be resolved proactively before they actually affect your network.
Software-as-a-Service (SaaS) apps, such as Microsoft 365 and Google Workspace, have fundamentally changed the way we do business, enabling companies to take advantage of economies of scale and reduce IT infrastructure costs.
Although Microsoft and Google ensure that they won’t lose your data, they do not make any guarantees about restoring data if you lose it.
This means your cloud data is as vulnerable to accidental or malicious deletion, ransomware and other types of data loss as on-premises applications.
Patch management refers to the distribution and application of updates to software. Patches are often needed to correct errors or bugs. Devices that are not patched may be venerable to exploitation, which could cause serious disruption to business.
Automated patch management and software updates allows you to relax knowing your devices are up to date and consistent across your business.
This may be purchasing off-the-shelf software, development of a bespoke piece of software or even unlocking the potential from an application of software package your already own.