IT Support

Managed IT Support Solutions

itsupportIT Support is not your business, it’s ours, so whilst you get back to focusing on your business, we will act as your IT Department providing effective and intelligent support.

With our IT support service, you can choose, from our reactive service (support when you need it) or our proactive service (support when you need plus, regular monitoring and pro-active support including windows updates, virus scans, etc).

We provide remote support where possible to fix your problem, but if we can’t do it remotely, then we can arrange an onsite visit.

Our support service ranges from issues with PC performance, Application Installation and updates, Email Issues, Application Usage (e.g. help with Word, Excel, Internet), Data Backup and Recovery, Anti-Virus management, Hardware Install and Setup and much more.

Our services are tailor-made specifically to your needs.

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Support Helpdesk

In order to streamline support requests and better serve you, we utilise a helpdesk ticket system.  Every support request is assigned a unique ticket number which you can use to track the progress and responses online.